General Terms and Conditions of Sale
for the website chouettehotel.com, owned and managed by SAS Ajiel Hotel et CIE
Address: 237, rue de la Convention 75015 Paris
SIRET : 58204590200019 - VAT: FR 75 582045902
Mail : Этот адрес электронной почты защищён от спам-ботов. У вас должен быть включен JavaScript для просмотра.
Telephone: +33 (0)1 55 76 31 31
1. Object
These general terms and conditions define the rights and obligations of the parties in the framework of remote reservation of services offered by L’Hôtel Chouette on its Website and its Mobile Services.
They govern all steps required for reservation and supervision of reservations between the contracting parties.
All reservations imply full and unreserved acceptance of the client to these terms and conditions.
All clients confirm to have the capacity to enter into contract, namely to be an adult and not be under guardianship or tutelage.
The names "Hotel" and "website" refer throughout this text to the website named Hôtel Chouette and correspond to the domain name which can be consulted at www.chouettehotel.com.
2. Remit
These general terms and conditions of sale are applicable to all reservations made online, via the Website or Mobile Services and its partners.
3. Enforceability of the general terms and conditions
In all instances, the version of the general terms and conditions of sale enforceable on the client is that in force at the time of making a reservation on the Website or the Mobile Services or with partners.
4. Reservations
Reservations can be made on the website, by telephone, email or letter.
A reservation will only be effective if guaranteed by the client, namely by sending a credit card number with a validity date or by payment of a deposit, and after receipt of a detailed reservation confirmation.
Payment for services will be made directly to the hotel (with the exception of reservations pre-paid at the time of reservation).
The hotel hereby reserves the right to refuse any reservation in such instance as the credit card number is incorrect or the reservation incomplete.
Reservations, regardless of their origin, are payable in euros only.
The hotel accepts the following credit cards: Visa, Mastercard and American Express, and has a secure reservation system (SSL) which protects and encrypts all sensitive data sent at the time of reservation so as to prevent disclosure to a third party.
At the time of registering the reservation, a debit authorisation will be performed on the credit card. This will solely be for verification, and under no circumstances will your account be debited aside for in the following instances:
The client is the sole person responsible for the choice of services and their suitability to his or her needs, and the liability of the hotel may not be incurred.
Reservation via intermediaries
1. Reservations undertaken by the client via partner services are undertaken via the intermediary of the electronic reservation form accessible online on the Website and Mobile Services of each partner.
2. A reservation is deemed as made when the reservation form or reservation request is received by the hotel or at the time of pre-payment online by credit card.
3. The client hereby undertakes, prior to any reservation, to complete the information requested on the reservation form or request.
4. The client attests as to the truthfulness of information sent.
5. The reservation procedure notably includes the following steps:
Step 1: choice of hotel, room and rate;
Step 2: selection, where applicable, of one or more additional services (only valid on the Website);
Step 3: certification of details of the reservation, total price, terms and conditions of sale applicable and potential adjustments to the choice (room, rate, additional services), only in the case of an online reservation;
Step 4: completion of client details;
Step 5: entry of card details in the event of a guarantee or pre-payment request
Step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions for the reserved rate prior to confirmation of the reservation;
Step 7: confirmation of the reservation by the client.
5. Payment
The client should arrive at the hotel with the bank card used to guarantee the reservation or make pre-payment.
The hotel may also request an identity document so as to prevent credit card fraud.
The payment is made at the hotel at the time of the stay, aside for in the case of special conditions or rates where the payment is made at the time of reservation (online payment for some rates). This pre-payment is classed as a deposit.
In the event of a rate which is not pre-paid online, the hotel may ask the client, upon arrival, to pay a guarantee or authorise a debit on the credit card, so as to guarantee the payment of amounts for services consumed in situ.
Two deposit payment methods are available:
- by cheque made payable to the hotel and sent to the hotel
- by credit card.
In this instance, the reservation only becomes fixed and definitive upon receipt of the deposit by the hotel, within the allotted time frame.
Payment of the balance will be made in situ at the hotel.
6. Right of retraction
The client is reminded, pursuant to article L. 121-21-8-12° of the Consumer Code, that it has no right of retraction for which provision is made under article L. 121-21 of the Consumer Code.
The terms and conditions of sale for the reserved rate indicate the terms of cancellation and/or modification of the reservation.
7. Reservation modification
Any modification to the reservation should be requested from the hotel by email or by telephone at +33 (0)1 55 76 31 31 or Этот адрес электронной почты защищён от спам-ботов. У вас должен быть включен JavaScript для просмотра.
The request will only be effective once the hotel has confirmed its acceptance in writing.
In the event of any modification, the following conditions are applicable (aside for in the case of force majeure):
- In the event of failure to arrive on the scheduled date, your credit card will be debited for the first night.
- Any partial stay is payable in full.
8. Cancellation
Any cancelled reservation should be requested with the hotel by email or telephone at least 24 hours in advance.
The request will only be effective once the hotel has confirmed its acceptance in writing or verbally.
In the event of cancellation, the following conditions are applicable (aside for in the case of force majeure):
- For any request made less than 24 hours before the scheduled date of arrival, the total for the first night will be billed.
- In the event of failure to arrive on the scheduled date, your credit card will be debited for the first night.
- Any partial stay is payable in full.
9. Force majeure
Force majeure is any event outside of the control of the parties which is unpredictable, unavoidable and outside of the control of the parties which prevents either the client or the hotel from fulfilling its obligations in whole or in part.
Cases of force majeure will be those which are usually accepted by case law in the French Courts.
Each party may not be held liable towards the other in the event of default in performance of its obligations resulting from any case of force majeure.
It is expressly agreed that force majeure suspends, for the parties, performance of their mutual obligations and each party accepts the costs which result.
10. Price
Prices are given in Euros.
VAT is included.
Prices indicated only include those services strictly mentioned in the reservation.
In addition to the price indicated in the reservation, additional services provided by the hotel during the stay and, where applicable, the residency tax will be added.
Prices applicable are those in force as at the date of reservation. Hotel managers are independent professionals and free to vary their prices at any time. Only the price indicated in the reservation confirmation is contractually binding.
11. Claims, disputes
All claims should be made directly to the hotel within 30 days following the date of stay.
Failing use of the statutory mediation procedure or any alternative dispute resolution procedure within 30 days, each of the parties may refer the matter to the competent court.
Pursuant to the Decree of 30th October 2015 pertaining to mediation of consumer disputes, the details of the mediator can be consulted under article 14 hereunder.
12. Liability
It is incumbent upon the Hotel to take all necessary guarantees and assurances for welcoming members of the public in its Establishment and for trading.
The liability of the hotel is limited in the event of theft of items or objects only when entrusted to its custody.
The client should ensure custody of his or her assets and material. The client should inform the hotel of any damage for which he or she is responsible. He or she is responsible for all damages caused by it and undertakes, in the event of any damage to premises provided, (room, common areas such as swimming pool, jacuzzi, garden, lounge, toilets) to accept to pay repair costs.
Consequently, any behaviour running contrary to proper customs will lead the hotel to requesting that the client leave the establishment without any compensation and or without any reimbursement if payment was already made. In such instance as no payment has been made, the client should pay the price for nights used before leaving the hotel.
The client undertakes not to invite any person whose behaviour is likely to harm the establishment, with the latter reserving the right to intervene if necessary. The client may not bring in any beverages, or food without the prior consent of management. The client undertakes to ensure respect by all participants and their guests of all instructions and rules of the establishment (notably the prohibition from smoking). The client will ensure that no participants disturb the operation of the hotel or harm the security of the establishment or any people therein.
Aside for any express provision to the contrary, the client should leave the room before midday on the final day of the reservation. Failing this an additional night will be billed.
Animals are permitted at the discretion of hotel management. Owners of animals are fully liable for actions of their animals.
The hotel offers free WiFi access for all hotel guests. The client undertakes that computer resources provided by the hotel under no circumstances be used for reproduction, representation, provision or communication to the general public of works or creations protected by copyright or any similar right, such as text, images, photos, musical works, audiovisual works, software and video games, without the consent of the holders of the rights for which provision is made under books I and II of the intellectual property code where such consent is required. If the client fails to comply with the aforementioned obligations, he or she will face a penalty for counterfeit (article L. 335-3 of the intellectual property code), sanctioned by a fine of 300,000 euros and three years in prison. The client is also bound to comply with the security policy of the hotel internet service provider, including rules of use and security means implemented with a view to illegal use of computer resources and to refrain from any action which harms the efficiency of such resources.
Photos presented on the Website and Mobile Services of the hotel or those of partners solely have an indicative value. Even if all best efforts have been made so as photographs, graphical representations and text reproduced to illustrate the hotels presented give as accurate an overview as possible of the accommodation services provided, variations may occur, notably due to a change in furnishing or any renovation.
The hotel may not be held liable for default in performance or improper performance of the reservation in the event of any case of force majeure, due to third parties, which are unpredictable and unavoidable, due to the client, and notably lack of availability of the internet network, impossibility to access the website, exterior intrusion, computer viruses or in the event of an unauthorised pre-payment by the bank.
13. Alternative accommodation
In the event of any exceptional event or the impossibility to provide the room reserved to the client or in the event of any case of force majeure, the hotel selected reserves the right to accommodate the client in whole or in part in a hotel of an equivalent category, with services of the same nature, and subject to the prior consent of the client.
Any addition cost for the room, transportation between the two hotels and a phone call remain payable by the hotel selected.
14. Mediation
The decree of 30th October 2015 pertaining to mediation of consumer disputes, which transposes into French law directive 2013/11/EU of 21st May 2013 pertaining to extra-judicial resolution of consumer disputes, and ordinance no. 2015-1033 of 20th August 2015 pertaining to extra-judicial resolution of consumer disputes outline the terms and conditions for enforcement of article L152-1 of the Consumer Code, which implements the obligation for professionals in all consumer sectors to offer a dispute mediation procedure to clients. Pursuant to law, the result of mediation should be completed within 90 days. We hereby invite you to solely make requests by email which allow your correspondence to be dated and to keep a personal archive.
Internal mediation
For all disputes which do not lead to a resolution, we invite you to contact the Internal Mediation service, who will endeavour to provide a satisfactory response within 30 days: Этот адрес электронной почты защищён от спам-ботов. У вас должен быть включен JavaScript для просмотра.
If you are not satisfied, you can contact any external ombudsman of your choice.
External ombudsman
The government website has all official information concerning ombudsman services: http://www.economie.gouv.fr/mediation-conso
We invite you to consult the Medicys site: https://www.mieist.bercy.gouv.fr
If you are a FEVAD member or want to consult or become a member: http://www.mediateurfevad.fr
The DGCCRF website: https://www.economie.gouv.fr/dgccrf
You can also consult redress of the European Commission: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
We hereby notify you of the existence of the European authority, called upon to rule on binding decisions concerning disputes about cross-border processing activities, thereby guaranteeing harmonious application of EU rules and avoiding different responses to the same case across several jurisdictions: https://edpb.europa.eu/edpb_fr
15. Applicable law
These terms and conditions of sale are governed by French and European law.
16. Other legal notices
Please read the Legal Notice.